Privacy Policy
Effective date: August 16, 2026
1. Overview
BuyerPilot provides browser-based supplier comparison and ranking tools for Alibaba and 1688. This policy explains the categories of information that may be processed when you visit the website, use the extension, purchase a plan or contact support.
2. Marketplace information processed by the extension
To provide supplier comparisons, BuyerPilot may read information displayed or embedded on supported Alibaba and 1688 pages, including product identifiers, prices, seller names, ratings, years on platform, business type, marketplace status, repeat-purchase indicators, sold counts, certification information and product or store links.
The extension sends bounded marketplace signal snippets and selected URL or text candidates to the BuyerPilot Cloudflare Worker through a signed request. The Worker performs seller-name selection, translation, field interpretation, quantity-price processing, supplier deduplication and ranking. Raw seller-page signal snapshots are processed for the requested scan and are not stored as ranking records. The normalized ranking result may be stored temporarily for secure CSV generation and expires automatically.
This information is used to generate rankings, confidence indicators and exports requested by the user. Marketplace fields may vary by page, seller, region and marketplace version.
3. Trial, account, licence and payment information
When you start a trial, we collect the email address and mobile number you submit, together with your communication consent, trial dates, licence identifier and usage counts. The phone number is not OTP-verified unless the form explicitly states otherwise. When you purchase or activate BuyerPilot, we process information necessary to manage your licence and plan.
Payments are processed by Dodo Payments. Dodo Payments processes payment-card and billing information under its own privacy policy; BuyerPilot does not receive your complete payment-card number.
4. Website analytics, email and support information
BuyerPilot uses Google Analytics 4 (GA4) only after you choose Allow analytics on the website. Essential website features work if you choose Essential only. When enabled, analytics events may include page views, referral or campaign information, browser and device information, approximate geographic information and interactions with trial, browser-store, support and tutorial links. BuyerPilot configures analytics page locations without URL query parameters and does not intentionally send licence keys, payment-card details or Alibaba/1688 supplier records to Google Analytics.
BuyerPilot uses Brevo to deliver transactional emails such as free-trial licence messages and to maintain operational trial contact records used for trial administration and support. The consent required on the trial form covers messages needed to deliver and support the trial; it is not consent for promotional marketing.
Live chat is provided through Tawk.to. The Tawk.to widget is not loaded automatically; it loads only after you click the BuyerPilot Chat with us button. If you open chat, Tawk.to may process the chat content and technical information needed to operate the conversation. We may also receive information you voluntarily submit through support requests, including your email address, browser version, screenshots, error messages and diagnostic information. Basic hosting logs may include IP address, browser type, referring page and request timestamps.
5. How information is used
- Provide supplier ranking, comparison and CSV-export features.
- Validate licences and enforce plan limits.
- Process purchases, subscriptions and refunds.
- Diagnose errors and maintain marketplace compatibility.
- Respond to support requests and important service notices.
- Protect BuyerPilot and users from abuse or security threats.
6. Data sharing
Information may be shared with service providers that support BuyerPilot operations, including Cloudflare for hosting and security, Dodo Payments for payments and billing, Brevo for transactional email and operational trial-contact management, Google Analytics when you allow analytics, and Tawk.to when you open live chat. We do not sell personal information. We may disclose information when required by law or necessary to protect legal rights and service security.
7. Retention
Information is retained only as long as reasonably necessary for the purposes described in this policy, including licence management, support, security, accounting and legal obligations. Local extension data can generally be removed by clearing extension storage or uninstalling the extension.
8. Security
We use reasonable technical and organisational safeguards, but no internet service or browser extension can guarantee absolute security.
9. Your choices
You may stop extension processing by disabling or uninstalling BuyerPilot. You can choose whether optional website analytics loads and can reopen the analytics choice using the button above. Live chat loads only when you choose to open it. You may request access, correction or deletion of personal information by contacting hellobuyerpilot@gmail.com, subject to applicable legal and operational requirements.
10. Third-party marketplaces
Alibaba and 1688 are independent services with their own terms and privacy practices. BuyerPilot does not control their pages, data availability, verification prompts or privacy practices.
11. Children
BuyerPilot is intended for business users and is not directed to children.
12. Changes
We may update this policy as BuyerPilot changes. The effective date will be revised when material updates are published.
13. Contact
Privacy questions can be sent to hellobuyerpilot@gmail.com or via Telegram (@buyerpilot).